AT YOUR SERVICE
You can enjoy a relaxing retirement at Birtle Brook, because our dedicated service team are ready and waiting to do everything for you, with a rapid response whenever you need them.
Here to help, 24 hours a day, every day of the year, they are just a phone call away. You can ask us to hang a new picture, install a new appliance or even assemble your new flat-pack furniture.
Our responsive maintenance team have a background of half a century of service to some of the UK’s leading companies, and they pride themselves on offering the same high standards to you.
You can trust our time-served tradesmen for electrical and plumbing, maintenance and repairs, and even decorating and gardening, giving you as much or as little help as you want. If you like nothing more than pottering in the garden, then it’s yours to enjoy, but if you prefer someone else to do the work, we can arrange that too, so you can sit back and relax without a weed in sight.
Our team have been with us for many years, so they know our cottages and our residents well, tailoring their service to the unique needs and preferences of each individual. And they’ll soon get to know you too, ensuring you get just the level of service and support that you want.
We take care of all maintenance worries for you as part of your monthly fee, including:
Daily Waste Disposal
Clearing Paths In The Snow
SAFE AND SOUND
At Birtle Brook we appreciate that safety and security are a top priority for our residents, allowing you to relax and enjoy your cottage with complete confidence and peace of mind.
At the same time, we understand that this protection needs to be achieved with discretion, looking after you and your residence in a way that is reassuring yet unobtrusive.
To ensure the highest standards of care, all of our team are trained in first aid. Our gardeners and groundskeepers are always around to assist you and all maintenance colleagues are connected by radio to ensure prompt attention if you need it.
You can get a range of help throughout the day and our concierge is on hand through the evening to provide both assistance and visible security. What’s more, the site is covered by CCTV 24 hours a day and our security team are on patrol day and night keeping a watchful eye on our community.
We even follow the weather forecast to make sure we are pro-active with gritting and path clearing so you’re never trapped inside by the winter weather.
Together, these services create a sense of calm and care in a safe space that is perfectly designed for your new lifestyle.
Dedicated on-site maintenance team
We are at your disposal, 24 hours a day, 365 days a year